Privacy Policy

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This is the Privacy Policy of CRMSolver B.V. (hereinafter referred to as “CRM Solver”, “WE”, “US” or “OUR”), a company with address Hessenbergweg 8, AMSTERDAM. CRM Solver is registered with the Chamber of Commerce under number 74329405. This Privacy Policy explains how we collect, use, share and protect data in relation to our services. We collect this information when you use our services. We process personal data in a manner that is in accordance with the General Data Protection Regulation (the “AVG”), the GDPR-based implementing legislation and other currently applicable privacy legislation.

Our Privacy Policy applies to everyone who uses our services. By using our services, you understand and agree to the collection and use of information in accordance with this privacy policy.

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Data Storage

CRMSolver BV uses, among others, Salesforce.com and Microsoft 365 to store customer data. This ensures that the data is stored primarily within Europe, in compliance with GDPR regulations.

What kind of data do we collect?

We only collect data that is essential for the execution of Salesforce implementations and management, including customer contact information, technical specifications, and other related business data. 

Purposes of data processing

By using our services, you leave certain information with us, for example by creating an account. This may concern data such as name, e-mail address, telephone number and payment details. CRM Solver collects and processes this data to make our services accessible. We also collect information about your computer (such as IP address and browser type) so that we can improve our services. The personal data will not be provided to third parties, unless CRM Solver is required to do so by law or regulation. The collected data is used for the implementation, management, and optimization of Salesforce services for our customers. We do not sell or share this data with third parties for marketing purposes.

How is this information shared?

We will not rent or sell your (personal) data to third parties, unless you give permission or to comply with a legal obligation.

Legal request and damage prevention

Pursuant to a legal request, we are entitled to access, store and/or share your information in response to a legal request (such as a search warrant, court order or subpoena). We are also entitled to retain and/or share your information when we believe it is necessary to detect, prevent and report fraud or other illegal activity and to protect us, you and others. Information we receive about you may be accessed, edited and retained for an extended period of time when necessary due to a legal request or obligation, an investigation regarding our terms, policies or otherwise to prevent harm.

Security and safety

CRM Solver has taken appropriate technical and organizational measures to protect your data against any form of unlawful processing.

Retention period

In accordance with the GDPR and other relevant legislation, CRM Solver does not store personal data for longer than is necessary for the realization of the purposes for which they are collected or processed. If you would like more information about how long your specific personal data will be retained, please contact info@crmsolver.com.

Right of inspection, corrections, right to object and right to data portability

If you want to inspect your personal data, want to change or delete your data or if you want to have your personal data transferred in whole or in part to you or to a third party, you can contact CRM Solver by sending an e-mail to info@crmsolver .com or send a letter to:

CRM Solver B.V.
Hessenbergweg 8
1101BT, AMSTERDAM
 

If you object to the way in which we handle your data, you can submit a complaint to the Dutch Data Protection Authority.

Amendments

CRM Solver may amend or update this Privacy Policy from time to time. You are therefore advised to consult this Privacy Policy regularly. Changes to this Privacy Policy take effect the moment they are published on our website. 

Contact

If you have any questions about this Privacy Policy, you can contact CRM Solver by sending an email to info@crmsolver.com.